Refund & Cancellation Policy

This policy is a template. Adjust the notice periods and amounts to match your signed member agreements before publishing.

1. Scope

This policy covers cancellations and refunds for Mark Space memberships, virtual office plans, mail handling add-ons, meeting room bookings and day passes.

2. Security deposits

Security deposits are refundable. We return them within 30 days of you vacating and settling your account, after deducting any unpaid fees, damage beyond fair wear and tear, and unreturned access cards or keys. We share a written statement of any deduction.

3. Monthly memberships (hot desk, dedicated desk, private cabin)

• Monthly fees are billed in advance and are non-refundable once the billing month has started.
• To stop a monthly membership, give at least 30 days' written notice. Your membership ends at the end of the notice period and you are billed for that period.
• Where a fixed-term agreement (for example a 12-month cabin) is ended early, the early-exit terms in that signed agreement apply.
• We do not pro-rate or refund for days you choose not to use the space.

4. Virtual office plans

• A virtual office plan may be cancelled within 7 days of purchase for a full refund, provided the address has not been submitted to any authority and no documentation kit has been issued.
• Once a No Objection Certificate, rent agreement or utility bill has been issued, or the address has been used in any filing, the plan is non-refundable — those documents cannot be recalled.
• Annual plans cancelled mid-term are not refunded for the unused period, but we will stop renewal on request.
• We do not refund on the basis of a rejected GST or ROC application. Approval is the authority's decision and is outside our control. We will, however, supply corrected or additional documents at no charge where the rejection relates to our paperwork.

5. Meeting rooms and day passes

• Cancel a meeting room booking more than 4 hours before the slot for a full credit back to your account.
• Cancellations inside 4 hours, and no-shows, are charged in full.
• Day passes are valid for the date booked and are non-refundable, but may be moved once to another date with at least 24 hours' notice.

6. If we cancel

If we cannot provide a booked service — for example a centre closure or a room becoming unavailable — we will offer an equivalent alternative or a full refund of the amount paid for the affected period. Where a centre closes permanently, we give at least 60 days' notice and refund all prepaid fees for the period after closure, along with your deposit.

7. How refunds are paid

Approved refunds are returned to the original payment method or to the bank account from which payment was received, within 7 to 30 working days depending on your bank. Bank charges and payment-gateway fees, where applicable, are not refunded. GST already remitted is adjusted in accordance with the applicable GST rules.

8. How to request a refund

Email markspacesblr@gmail.com from the address on your account, with your invoice number and the reason for the request. We acknowledge within 2 working days and confirm the outcome within 7 working days.

9. Disputes

If you disagree with an outcome, write to our Grievance Officer at the same address. Unresolved disputes are governed by clause 14 of our Terms and Conditions.